ZENDORVAIntelligent systems
AI assistants and voice systems
An assistant works best with one defined job. We set out what it may answer, what it must refuse and when it hands over to a person, then test it against difficult questions before it goes live. Voice assistants follow the same rules and depend on the phone provider you choose. VIGIL is our prototype for this kind of work.
PROBLEMS THIS ADDRESSES
- Staff answer the same questions over and over
- Research and preparation for calls and proposals take too long
- AI is being used without clear boundaries
WHAT YOU GET
- 01
A definition of the assistant's job and limits
- 02
Instructions and a knowledge structure built from your approved material
- 03
Test cases, including questions it should refuse
- 04
Voice set-up where a suitable provider is available
- 05
Deployment guidance and documentation
HOW THE WORK RUNS
- 1
Define the job the assistant is for
- 2
Prepare the approved source material
- 3
Build it and test it against difficult cases
- 4
Release with monitoring and a named reviewer
WHAT THIS IS DESIGNED TO IMPROVE
- Less time spent on repeated questions
- Faster preparation, with a review step
- An assistant with known, tested limits
WHAT WE NEED FROM YOU
- Approved source material
- Examples of good and unacceptable answers
- A named person responsible for review
SCOPE, TIMELINE AND PRICING
Each assistant has one defined job. Open-ended, unrestricted use is out of scope.
Projects are quoted individually. You’ll receive a fixed quote before work begins.
FREQUENTLY ASKED QUESTIONS
Can it answer customers automatically?
Only if the agreed use and safeguards support it. Drafting replies for a person to approve is often the safer start.
Can it answer phone calls?
Where a suitable voice provider and phone set-up exist, and local consent and recording rules allow it. A person can take over.
Can it use private documents?
Possibly, after we review access, retention and how sensitive the material is.
Is the output always correct?
Assistants can make mistakes, so the design includes checks, limits and a person who reviews.
RELATED SERVICES
Tell us what you need
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Typical response time during working hours: 0–1 hour.